Privacy Policy

This Privacy Notice tells you how we collect and process the information from which you can be identified directly or indirectly and including any Personal Sensitive Data (“Personal Data”) while you browse https://gritpro.in as well as when you interact with our different platforms, portals and applications using your Personal Data.

GRITPRO entity responsible for protecting your Personal Data and complying with applicable national legislation governing the use of your Personal Data is: GRITPRO |Registered Office: 161 Lawyers Chambers Behind District Court, Arera Hills Bhopal, Madhya Pradesh 462011.

Please call customer service at +91-9340384844 or email at  gritproactive@gmail.com. You can also write to us at: GRITPRO

Registered Office: 161 Lawyers Chambers Behind District Court, Arera Hills Bhopal, Madhya Pradesh 462011

These are the categories of Personal Data we collect directly or indirectly from you:

● Identity information – includes: name [first, last, initials], Date of Birth, e-mail

address. We use it to verify your identity.

● Contact information - includes: your phone number, shipping and billing address, e- mail address, any other communication channel you have used to contact us for more information. We use it to contact you for different reasons depending on the purposes stated below.

● Size information - includes: shoe size, clothes size, height, weight, chest, waist, hip, inseam, body shape, heel-toe measurement. We use it to make sure your gear fits.

● Purchase information - includes: shopping cart (your ordered items), delivery details, shipping and billing address, customer order number, purchase history with GRITPRO, transaction ID, and any other information related to your purchase. We use it to complete your order or return or refund on GRITPRO sites and apps, in GRITPRO stores, or other selling platforms.

● Correspondence – includes: conversation we have when you contact customer service, the emails you write us about our products or services, the complaints you address to us via post, e-mail, fax, or call, notes we prepared on your feedback, call back from our Customer Service to you, and any other communication between you and GRITPRO personnel. We record all Customer Service calls for quality assurance purposes.

● Preference information - includes: preferred language, log-in location, Wishlist items, preferred shipping address, browsing preferences, our correspondence with you, your GRITPRO product reviews. We use it to give you convenience when you visit and/or shop on our sites and apps.

Your Personal Data is used for the following purposes:

1. Site operation and app operation

2. Domain and network security and user authentication

3. Sales of GRITPRO products - online and off-line order

4. Payment fraud detection

5. Product delivery, return and refund.

6. Electronic delivery tracking

7. Customer service

8. Personalised marketing messages via email (via existing contract)

9. Targeted messages on 3rd-party advertising platforms

10. Legal obligation - cooperation with law enforcement and regulatory authorities (including courts)

11. Collecting your device information on our website using cookies, pixels, tags, and similar technologies (“Cookies Policy”)

12. Push notifications (in-app communication) Your Personal Data will not be retained for a period longer than is required for the purposes for which the information is collected or used under law except for the data that is required to be kept longer for legal reasons specified by law.

We implement appropriate managerial, technical, operational, physical, and organizational measures as per applicable laws and regulations to address the risks corresponding to our use of your Personal Data, including loss, alteration, or unauthorized access to your Personal Data, and empowering you to exercise your rights. We require our service providers to do the same through contractual agreements. However, you should be aware that any transmission of your Personal Data through the internet is at your own risk. We can only protect your Personal Data when we have it.

We review and update the Privacy Policy periodically to reflect any changes resulting from our day-to-day business operations. You can always check the date of the Privacy Policy to find out when we last made any changes. We will notify you of the changes to Privacy Policy and such notifications shall be deemed to be incorporated in the Privacy Policy from the date of notification. You agree and consent to the collection, use, processing, disclosure, and transfer of your Personal Data as detailed in the provisions of this Privacy Policy.